November 2008

HodesHonors Winner

Kelley
Project Manager

It's certainly imperative that we go above and beyond with our clients. Kelley does that every single day. But my nomination speaks of her focus to an equally valuable customer base--her fellow Hodites.

Respect
This business is all about the me now/due now/client now. But Kelley respects my time, and goes out of her way to secure more time from the client, the media, the vendor, whomever.

Integrity
Kelley never loses sight of what's right. If the creative just doesn't feel complete, if we know we can make the strategy better--she'll get us that time we need to put our best work forward. Always.

Service
You want service? How about staying into the wee hours to help the team prepare for a big creative presentation …

Accountability
And THEN driving to the flower mart at the crack of dawn to purchase flowers for an open house …

Curiosity
and THEN working with another Hodite on learning the nuances of flower arranging, just to make the open house that much more polished.

Passion
But there's more, as Kelley then stuffed her car with table drapes, signage, a helium tank, countless vases and bouquets of yet to be cut/arranged flowers for said open house.

Results
And Kelley STILL found time to follow up on the creative presentation to address our deliverables immediately, strategically, comprehensively and quickly … not to mention an open house client who was flattered and overwhelmed by the out-of-this-world/drop all for them/they think they're the only client in town customer service.

Open Minds
Of course, as you look at Kelley in awe, she'll just shrug her shoulders and pass it off as nothing. In fact, her eyes are always migrating to others. Not a day goes by where I don't hear her ask “do you need help?”

Point of View
Our clients are important, no doubt. But Kelley NEVER forgets those who are equally important--her team. Her plate continuously spills over. No matter. She looks out for us.

It amazes me that in her busy state, she somehow noticed my hair pulling and went out of her way to make sure there was lunch on my desk. That selfless act alone speaks to Respect and Integrity and Service and Point of View and Accountability and Curiosity and Passion and Results and Open Minds. She is the model recipient of a HodesHonors.

The above entry was submitted by Ryan, copywriter, Hodes Palo Alto branch.

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